Lesson: Answering the Telephone

When you answer the telephone at work, and you do not know who it is, you can say:

[ time of day ] + [ company name ] + [ your name ] + speaking

Good Morning, Smith & Associates, Mary Smith speaking.

Good Afternoon, Microsoft Ltd, Bill Gates speaking

In other words, you greet the person…

  • Good morning
  • Good afternoon

…then you tell them the company name…

  • Jones the Butcher
  • Big Business English PLC
  • Goldman Sachs Inc

…then you tell them your name…

  • Fred Smith
  • Theresa May
  • Arthur Scargill

Now, the person on the other end of the phone has all the information they need.

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