15th May 2018 at 10:00 pm #1671
Read this reply from the Customer Service Team Leader of Fly By Night Tours to a dissatisfied customer… From: firstname.lastname@example.org To: t.w
[See the full post at: Emails: Replying to a complaint to a travel company]24th July 2018 at 6:43 pm #1912
I’m really enjoyed your article! Can you suggest me some ways of asking a refund please?
Alessandra 😃24th July 2018 at 7:26 pm #1913
Thanks for your question!
OK, there are a lot of different ways that you can ask for a refund. (For people who don’t know, a refund is the money you get back from a company if you’re not happy with goods or services.)
In the original email, where the customer complains about their holiday to a travel company, the writer used a number of expressions asking for their money back:
“Consequently, I believe that I am entitled to an apology at the very least and also a refund for the additional costs I have incurred.”
If you say that you are “entitled to a refund” it means that the company should give you your money back.
“I very much hope that you will respond to my concerns quickly with a full explanation and compensation for the additional costs, as detailed in the attached Word document.”
Here, you’ve got the expression “compensation for the additional costs”.
In the reply from the Customer Service Team Leader, you can see the word “reimbursement”:
“I have reviewed these and have authorised a full reimbursement for your unexpected costs.”
If you reimburse someone it means you give them their money back.
There are some other expressions we use in English when you want someone to give you something as a recompense or compensation:
You can say to “make up for something” (although this is not usually for money):
Jim bought us dinner to make up for not being at the project launch.
If you are “out of pocket” it means you have lost money because of someone else’s actions:
“I had to pay the electrician to fix the lights in the room we rented for the workshop. I’m now £70 out of pocket.”
Of course, there are also lots of informal expressions that mean “to pay”:
to stump up (informal) = to pay for something reluctantly
to shell out (slang) = to pay
The American English expression “to spring for something” means to pay for it:
“Come and see me tomorrow to talk about my film proposal. I’ll spring for coffee!”
Hope you find this useful, Alessandra!
Thanks for your question. Please feel free to ask another one any time!
P.S. You could rephrase your question as follows:
“I really enjoyed your article! Can you suggest some ways of asking for a refund please?”
24th July 2018 at 7:37 pm #1914
- This reply was modified 8 months ago by RobertD.
Oh wow! 🤗
thank you so much Robert for your replay. I try to learn all these expressions.
Alessandra ☺️24th July 2018 at 7:44 pm #1915
You’re welcome, Alessandra! Glad you enjoyed my reply and that you’ll learn all the phrases!
Robert 🙂11th August 2018 at 5:45 pm #1939
Your link is obsolete… I really want to read it !
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